Exchange Policy
Exchange Policy
Our top priority is to ensure that your kitchen is transformed into the heart of your home, where delicious meals are prepared and memories are made. That’s why we have implemented a customer-friendly policy that allows you to exchange your product within 24 hours of receiving it in the event of any issues.
We understand that sometimes things may not be exactly what you expected, or perhaps there was a mix-up in your order. That’s why we give our customers a 24-hour window to request an exchange or notify us of their intent to exchange. This ensures that if there are any problems with your product, you have a convenient and timely solution available to you.
However, it’s important to note that this exchange policy is strictly enforced within the 24-hour timeframe. Once this period has passed, we are unable to offer a refund or exchange for your product. This policy helps us maintain the quality of our service and ensures that we can promptly address any customer concerns in a timely manner.
We want you to be completely satisfied with your purchase from GOLDENPOT, and our exchange policy is just one way we strive to make your shopping experience as seamless and stress-free as possible. So rest assured, if you encounter any issues with your product, we are here to assist you within the designated timeframe.
Shipping & Delivery
We offer delivery to all state in Nigeria at a very affordable price. Once your order has been processed, it will be shipped, and waybill details will be sent to you via emails or text message to ensure a safe and fast delivery.
For our within Lagos delivery, once your order has been processed, your order will be sent out and you will receive your order within 24-48hours.
Kindly check out the delivery routes rate and duration below:
- Lagos mainland NGN 2500-4000
- Lagos island NGN 4500-6500 delivery duration 24-48 hrs.
- Abia State NGN 5000 delivery Duration 2-4 days
- Abuja NGN 5000 delivery duration 2-4 days
- Adamawa State NGN 5,000 delivery duration 2-4 days
- Akwa Ibom State NGN 5000 delivery duration 2-4 days
- Anambra State NGN 5000 delivery duration 2-4 days
- Bauchi State NGN 5000 delivery duration 2-4 days
- Bayelsa State NGN 5000 delivery duration 2-4 days
- Benue State NGN 5000 delivery duration 2-4 days
- Borno State NGN 6,000 delivery duration 2-4 days
- Cross River State NGN 5000 delivery duration 2-4 days
- Delta State NGN 5000 delivery duration 2-4 days
- Ebonyi State NGN 6000 delivery duration 2-4 days
- Edo State NGN 4500 delivery duration 2-4 days
- Ekiti State NGN 4000 delivery duration 2-3days
- Enugu State NGN 5000 delivery duration 2-4 days
- Gombe State NGN 6,000 delivery duration 2-4 days
- Imo state NGN 6000, delivery duration 2-4 days
- Jigawa State NGN 7000 delivery duration 2-4 days
- Kaduna State NGN 7000 delivery duration 2-4 days
- Kano State NGN 7000 delivery duration 2-4 days
- Katsina State NGN 7000 delivery duration 2-4 days
- Kebbi State NGN 7000 delivery duration 2-4 days
- Kogi State NGN 6000 delivery duration 2-4 days
- Kwara State NGN 4500 delivers duration 2-3days
- Nasarawa State NGN 7,00 delivery duration 2-4 days
- Niger State NGN 7,000 delivery duration 2-4 days
- Ogun State NGN 4000 delivery duration 2-3days
- Ondo State NGN 4500 delivery duration 2-3days
- Osun State NGN 4500 delivery duration 2-3days
- Oyo State NGN 4000 delivery duration 2-3days
- Plateau State NGN 6000 Delivery duration 2-4 days
- Rivers State NGN 6000 delivery duration 2-4 days
- Sokoto State NGN 7,000 delivery duration 2-4 days
- Taraba State NGN 7009 delivery duration 2-4 days
- Yobe State NGN 7,000
Delivery duration 2-4 days - Zamfara State NGN 7,000 delivery duration 2-4 days
Note: Big packages attract extra fee
Customer Services
Information 0808 700 2695
Our Newsletter
Get Exclusive Deals & Tips!
Sign up for our newsletter and be the first to know about special offers and new arrivals.